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Complimentary worldwide delivery over $75 · Gift-ready packaging included
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HER & LITTLE

Shipping & delivery

Tracked worldwide delivery, realistic dispatch estimates and clear customs guidance.

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Plan the whole journey, not just the shipping leg.

An order has two stages: processing before dispatch, then transport after the carrier receives the parcel. A personalized design may also need a review or approval stage. The estimate displayed for your product or written quote should be considered alongside the shipping option available to your destination.

For the processing estimate, fees and conditions that apply to your order, check the product and checkout information or contact the studio before purchase.

Before placing an order.

  • Confirm that your delivery destination is supported at checkout. Shipping availability and service levels can vary by country and postcode.
  • Check the product’s processing estimate and whether approving a design pauses the start of production.
  • Review shipping charges and any free-shipping threshold shown for the actual order; currency and qualifying items matter.
  • If the order is for an event, ask us to confirm the available options before payment. Estimated arrival is not a guaranteed appointment.

Dispatch, tracking and split shipments.

If tracking is provided, the dispatch message contains the carrier link or tracking reference. A newly created label may not show movement until the carrier scans the parcel. Check the email address used at checkout, including its spam folder.

Items with different availability may need different processing times. If a split shipment is proposed, confirm any additional cost and which tracking reference applies to each parcel. Use your order number when requesting an update.

Addresses, taxes and customs.

Enter the recipient’s full name, complete address, postcode and a reachable contact number where the carrier requires one. Ask about address changes immediately; a parcel already dispatched may not be redirectable.

For cross-border orders, duties, import taxes or clearance charges may be payable unless checkout expressly states they are included. Check the destination’s rules before ordering. Customs inspections and local holidays can affect transit estimates.

If delivery does not go as expected.

SituationRecommended next step
Tracking has not updatedCheck the dispatch date and carrier’s scan history. Contact us with the order number and tracking reference if the status remains unclear.
Marked delivered, but not receivedCheck the delivery location, household members and safe-place instructions. Contact the carrier and the studio promptly with the details.
Parcel arrives damagedKeep the outer packaging and photograph the damage and item. Report it to support so we can review the appropriate remedy.
Address or name is incorrectContact us immediately. We will check whether the label or carrier instructions can still be changed.
GOOD TO KNOW

Your questions, answered.

Do you deliver worldwide?

Supported destinations are those available for the actual order at checkout. Ask us if your country or postcode is not listed.

Is processing time included in a carrier estimate?

Usually it is a separate stage. Check both the product’s processing information and the selected shipping service.

Can you guarantee an event date?

Only a specifically agreed service can create that commitment. Contact the studio before ordering so we can check the design and destination.

Need an order update?

Send your order number, destination and tracking reference. Do not post your full address in a public comment.

Contact the studio →